Returns & Refunds
We Want You to Feel Good About Every VAYRA Purchase.
We understand that buying shoes online can sometimes feel uncertain.
Will they fit the way you expected?
Will they look the same as they did on screen?
Will they feel right when you finally put them on?
At VAYRA, we want you to shop with confidence.
If something isn't right, we're here to help.
30-Day Returns
You may request a return within 30 days of receiving your order, provided the item meets the return conditions below.
We want you to have enough time to try your new shoes at home, check the fit, and decide whether they are right for you.
For customers in jurisdictions where applicable law provides a different or additional cancellation or return period, those legal rights will continue to apply.
Return Conditions
To be eligible for a standard return, footwear should be:
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Unworn and unused
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In its original condition
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Free from damage, stains, odors, or signs of outdoor wear
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Returned with the original packaging where reasonably possible
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Accompanied by your order information
Because shoes are personal items, please try them on indoors on a clean, soft surface to check the fit.
Please do not wear them outdoors before deciding whether you would like to keep them.
If an item has been worn or handled beyond what is reasonably necessary to inspect its fit, condition, and characteristics, the amount of any refund may be affected where permitted by applicable law.
How to Request a Return
Returning an item should be simple.
Step 1 — Contact Us
Email our customer care team at:
macglobalstnstores@gmail.com
Please include:
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Your order number
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The item you would like to return
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The reason for your return
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Photos, if the item is damaged or defective
Step 2 — Receive Return Instructions
Our customer care team will review your request and provide the appropriate return instructions and return address.
Please do not send your order to an address without first contacting us.
Step 3 — Send Your Return
Pack the shoes securely and use a trackable shipping service whenever possible.
Please keep your return tracking information until your refund has been completed.
Return Shipping Costs
For a change of mind, size, color, or personal preference, return shipping costs are generally the responsibility of the customer unless VAYRA has specifically offered free returns for that order.
For an item that is:
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defective,
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damaged in transit,
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materially different from the product description, or
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incorrectly sent,
please contact us before returning it.
If the issue is confirmed to be our responsibility, we will work with you on an appropriate resolution, including return shipping arrangements where applicable.
For customers in the EU/EEA and other jurisdictions with mandatory consumer rights, applicable statutory rules regarding return costs will apply.
Exchanges
Because product availability and sizes can change quickly, we generally process returns as refunds rather than direct exchanges.
If you need a different size or style, please contact us.
If the requested item is available, our customer care team can help you determine the best way to proceed.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process and display the refund in your account.
The exact time may vary depending on your payment provider.
What If My Shoes Arrive Damaged?
We understand how disappointing it can be to receive an order that isn't in perfect condition.
If your shoes arrive damaged, please contact us as soon as reasonably possible.
Please send:
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Your order number
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Photos of the outer packaging
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Photos of the shoes
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A short description of the damage
Please keep the original packaging until the matter has been resolved.
We will review the situation and work with you toward an appropriate solution.
What If I Receive the Wrong Item?
If you receive a different product, color, or size from what you ordered, please contact us before returning the item.
We'll review your order and help arrange the appropriate solution.
Items That Cannot Be Accepted as Standard Returns
A standard change-of-mind return may not be accepted where the item:
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Has been worn outdoors
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Has been damaged after delivery
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Shows significant signs of use
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Has been altered or modified
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Cannot reasonably be resold because of its condition
These restrictions do not limit any mandatory consumer rights that apply under the laws of your country.
Sale Items
Unless otherwise stated on the product page, sale items are eligible for returns under the same standard return conditions.
Any legally required consumer rights continue to apply regardless of whether an item was purchased at full price or on sale.
International Returns
VAYRA serves customers around the world.
Return procedures and costs may vary depending on your country and the fulfillment location associated with your order.
Before sending an international return, please contact our customer care team for the correct return instructions.
Customers are responsible for following applicable customs and shipping requirements when returning an international order.
EU / EEA Customers
If you are a consumer in the European Union or another jurisdiction where a statutory right of withdrawal applies, you may have the legal right to cancel an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
When exercising a statutory right of withdrawal, the applicable legal rules regarding refunds, return shipping costs, and the timing of reimbursement will apply.
EU consumer law also provides statutory remedies where goods are defective or do not conform to the contract. VAYRA's commercial return policy does not replace or reduce those rights.
If you are an EU/EEA customer and would like to exercise a statutory right of withdrawal, please contact us at:
macglobalstnstores@gmail.com
We will provide the appropriate instructions.
Your Satisfaction Matters
We don't expect every pair to be perfect for every woman.
Sometimes the size isn't quite right.
Sometimes the style doesn't feel like you.
Sometimes you simply change your mind.
That's okay.
Our goal is not to make returning an item difficult.
Our goal is to make shopping with VAYRA feel simple, transparent, and trustworthy.
If something isn't right, talk to us.
We're here to listen and help.
Our Promise
At VAYRA, we believe that trust is built one order at a time.
We will always do our best to:
Listen carefully.
Communicate clearly.
Treat every customer fairly.
And make every reasonable effort to make things right.